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Team Manager

Location: Dorset, South West
Salary: £45,000.00 per annum

Team Leader - Financial Services


£35,000 - £45,000 dep on experience

This is a fantastic opportunity to develop, support and motivate a team, whilst still gaining knowledge and skills within the financial services industry.

What you will do:

* Manage team of approximately 10 people to deliver quality standards and service level targets through effective performance management
* Through regular reviews, inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours
* Develop continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes & procedures
* Ensure staff attendance is maximised and unplanned staff turnover is minimal.
* Have accountability for the productivity and efficiency levels within their team and support all areas of customer services
* Complete financial reporting including budgets, forecasts and costs
* Analyse trends, ensuring results; learns are shared with the teams & business

Your experience will include:

* Relevant business, team leader & management experience
* Experience within an Insurance/financial sector
* Understanding of FCA guidelines, Treating Customers Fairly

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