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Customer Service Advisor

Location: Dorset, South West
Salary: £19,500.00 per annum

Customer Service Advisor

£19,500pa

Christchurch

Monday to Friday 08.30 - 5.00pm

Key responsibilities:

Speaking to customers on the telephone & via Email

The accurate processing of orders, quotations, debit notes and credit notes

Maintaining data and databases

Management of departmental mail boxes

Providing outstanding customer service

Good understanding of the product range to enable product advice and support

Identifying opportunities to up sell products

Providing details of current offers and promotions to customers

Liaising with the marketing department for outbound campaigns/offers and website queries

Liaising with Area Sales Managers on a daily basis regarding customer requirements and potential sales opportunities

Management of a regional area alongside the Area Sales Manager

Providing product information and data sheets

Experience required:

Previous experience of a fast paced Sales & Customer Service centre

Competent with Microsoft Office

Team player with a proactive approach

Excellent communication skills both written and verbal

Able to work under pressure & working to strict deadlines

Ability to work on own initiative as well as part of a team

Experience with Sage systems would be advantageous

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