Gloucestershire, South West
£20,000.00 per annum
Salary - Negotiable (and up to 3 pay reviews in the first 18 months)
Location - Gloucester
We are currently recruiting for Claims Consultants to assist our highly reputable client with dealing with insurance claims from their customers.
Your main role will be to settle claims as quickly and economically as possible, whilst providing a high standard of service to customers.
* To manage the commencement of claims ensuring the customer requirements and expectations are properly understood.
* Providing guidance to customer, helping to influence customer decisions to protect claims cost and where possible provide a one stop shop;
* To provide customers with a quality service;
* To ensure that during the claim handling process; company standards, procedures and compliance are followed;
* To be able to identify the indicators of fraud and use questioning/investigation techniques to decide if claim can be progressed;
You will act as the primary contact for the customer and ensure that a quality service is provided at all times. You will be responsible for the management of your own caseload, making decisions on all aspects of the claim within their own authority limits and will be expected to self-generate the majority of letters.
In order to be successful in this role, you will require the following:
* Excellent communication skills capable of dealing effectively with all contacts ranging from the general public through to lawyers;
* Negotiation skills;
* Computer literate;
* Demonstrate a high standard of customer service;
* Positive attitude at all times
In return for your hard work and excellent customer service, our client offers an amazing range of benefits, here are just a few:
* Up to 3 pay reviews in the first 18 months
* 23 days holiday plus bank holidays (increasing with length of service)
* Buy and sell holiday
* "Dress for the day" so casual dress code unless you are meeting external customers
* Free park and ride scheme
* Car leasing scheme
* Discount cards for gyms, retailers, restaurants, etc
* Sports, social and charity events
* Onsite restaurant
* And many more...
Apply today to find out more about this exciting opportunity!
We also have ongoing requirements for individuals who are interested in sales, customer service and claims roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, Claims Handler etc. Please contact us for more details.
(Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.)
Apply for: Claims Consultant