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Customer Advisor

Location: Hampshire, South East
Salary: £18,000.00 per annum

Role: Customer Advisor

Salary:£18,000pa

As a Customer Experience consultant, you will be assisting new and existing customers in setting up and renewing their insurance policies, and answering any questions they have via telephone.

Experience Required:

* Previous inbound and outbound contact centre experience is desirable but not essential
* Excellent telephone manner essential
* Excellent literacy and numeracy essential
* Competent with a PC/typing
* Excellent Team Player

Skills Requirements:

* A natural ability to communicate and empathise and a real willingness to help
* The ability to stay focused and controlled throughout the calls, ensuring all core elements are addressed methodically. A confident and professional manner.
* An ability to compliantly help the customer to choose the right product for them in line with our Treating Customers Fairly (and other) policies Tenacity and to confidently objection handle
* To deliver a consistently high quality of service whilst making sure that we comply with both Company and regulatory standards e.g. Data Protection, Financial Conduct Authority (FCA), Treating Customers Fairly (TCF) To have fun at work!

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