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Customer Service Advisor

Location: Dorset, South West
Salary: £8.24 per hour

Role: Customer Service Advisor

Location: Verwood, Dorset

Duration: Temp to Perm

Salary: £8.24per hour

Are you looking for an Immediate Start? Look no further we have an great role!

* You will be the first point of contact for our clients customers either directly or indirectly
* Delivering a high quality and effective service by ensuring processes are followed

Primary Duties and Responsibilities

* To handle enquiries customers
* Resolving problems by clarifying issues
* To follow rules as stipulated in referrer profile when handling claim.
* To be able to overcome a client's objections
* Manage each case through to a satisfactory conclusion
* Accurately work within agreed procedures
* Accurately and efficiently administer all relevant paperwork
* Build rapport with customers
* Work within agreed service level agreements and achieve monthly targets
* Produce daily reports
* Adhere to company data protection policy.
* Work towards individual and team targets.
* Any other ad hoc duties as required by the business.

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