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Customer Service Associate

Location: Dorset, South West
Salary: £11.00 per hour

Role: Customer Service Associate (fixed term contract)

Location: Poole

Hours: 3.00pm - 10.30pm

Hourly Rate: £11.00 per hour

Start Date: Mid January 2019

Our client is looking for customer service associates to deliver outstanding service excellence.

The Role:

* To investigate complaints received from customers and third parties via correspondence (e-mail's, letter's) or via direct contact.

* Utilising multiple internal systems throughout your investigation

* Reviewing customer testimony and contacting customers via both verbal and written correspondence to discuss their views or provide further information needed to reach an outcome

* Analysing and interpreting data such as account usage, bank statements and other internal records

* Thoroughly investigating all aspects of customers correspondence

* You will decide if the evidence we hold is enough to resolve the issue of whether the account has been mis-sold or if we need to contact the customer to obtain further information

* Individual responsibility to make a non biased and informed resolution of the case

What we need from you? Essential

* Computer literate

* You must be organised and able to manage your own workload

* Work well on your own initiative as well as in a team

* Excellent attention to detail

* Telephony experience either in a call centre or previous telephony based role

* Excellent communication skills both written and verbal

* Complaint handling experience

* Financial service experience

* Customer service experience

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