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Senior IP Telecoms Engineer

Location: Dorset, South West
Salary: £35,000.00 per annum

Role: Senior IP Telecoms Engineer

Salary: £25,000 - £35,000 per annum depending on experience

Location: Dorchester

An exciting opportunity has arisen to join a highly successful, team-orientated and motivated company in a branch of Telecommunications that is modern and flourishing. You will be joining a team of talented telecom and software support engineers who work with cutting-edge software technology that is deployed by leading telecom companies around the world.

Due to continued growth we are looking for a highly capable, adaptable and knowledgeable IP Telecoms Engineer to join our Support Department. This is a permanent, full time role based in our Dorchester office.

The role:

The primary purpose of the role will be installing and configuring our clients unique telecoms solutions and providing technical support and training for these products.

* Providing in-depth technical support, handling and resolving technical issues and investigating escalated support
* Deployments of specialist troubleshooting solutions to help ensure the intricacies of a challenging issue are captured.
* Diagnostic testing and the use of remote tools used to access customers systems for the purpose of troubleshooting and identifying solutions.
* Providing regular customer feedback on cases to manage customer relationships.
* Software patching/Customer upgrades.
* Collaborate with internal teams as required to deliver outstanding levels of service to our clients.
* Performing customer installations of the clients solutions remotely or onsite where required.
* Detailed documentation of customer installations and handover to support colleagues.
* Providing customer training.
* Providing process improvement where relevant.

Ideal candidate:

* Working experience in IP Telecoms with knowledge of some/all, SIP, SS7 (ISUP+SCCP), SBC, SMS, SMSC, SMSG, STP, debugger, is required.
* Working knowledge of networking components, DNS, DHCP, FTP, SSH, Telnet, VoIP, VPN, SNMP, IP Routing, and Ethernet, IP, TCP, UDP Protocols. Good working knowledge of Linux, and Virtualisation Technology.
* Working knowledge of Scripting/Programming Languages: SQL, Python, Perl, Bash.
* You will have high levels of energy, enthusiasm, motivation, coupled with a logical and structured approach to problem solving; you will be passionate about technology.
* You will be pro-active and conscientious with excellent organisational and time management skills. Excellent written and verbal communication skills. You will be team orientated as well as open to learning and sharing knowledge.
* Telecoms experience, 1 or 2+ years support experience in fixed line, mobile (3G/4G) or VoIP telecom environments.

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