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Graduate Telecoms Engineer

Location: Dorset, South West
Salary: £25,000.00 per annum

Graduate Telecoms Engineer - Permanent Full Time

£20,000 - £25,000pa

Based in Dorchester, Dorset

An exciting opportunity has arisen to join a highly successful, team-orientated and motivated company in a branch of Telecommunications that is modern and flourishing.

Our client is looking to expand its Operations Department and are looking for a Graduate Telecoms Engineer to join the team.

Main Duties:

* Troubleshooting/Solving technical problems and investigating escalated issues.
* Reviewing/Resolving support cases.
* Deployment of specialised troubleshooting solutions to help ensure the intricacies of a challenging issue is captured. This may include, but is not limited to, software patching, diagnostic testing, and the use of remote control tools used to access the user's machine for the purpose of troubleshooting and finding a solution to the problem.
* Internal and Customer support documentation.
* Assisting Senior Engineers with associated support tasks.
* Provide Front Desk support when required.

Ideal Candidate:

* High levels of energy, coupled with an enthusiastic, motivated and positive approach to technology.
* will be team orientated as well as open to learning and sharing knowledge.
* will be pro-active and conscientious with excellent organisational and time management skills.
* Knowledge of networking components, VoIP, Linux operating systems and basic computer hardware components.
* Excellent written and verbal communication skills.
* Must also be pro-active, conscientious and able to handle the conflicting priorities within a busy customer focused environment.
* Desirable : Experience in telecoms with an understanding of SIP, SS7 (ISUP+SCCP), SMS.

What do you get in return:

* Training
* Regular team building activities/ team outings / pub lunch
* Employee specific personal development plan
* Regular review of performance and pay
* Career growth opportunities within the company, commencing within Support, the successful candidate will also have the opportunity to progress into other technical streams, such as Installations, Software Testing, Software Engineering

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