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Customer Service Executive

Location: Dorset, South West
Salary: £22,000.00 per annum

Customer Service Advisor (English & German)

Christchurch

Salary: £22,000 per annum

Monday to Friday, 8am - 5pm

Our client is currently looking for an enthusiastic and driven individual to join their team providing their customer with bespoke products. Their people are their most valuable asset and they believe in investing in everyone they employ.

Accountable for:

* Speaking to customers on the telephone & via Email
* The accurate processing of orders, quotations, debit notes and credit notes
* Maintaining data and databases
* Management of departmental mail boxes
* Providing outstanding customer service
* Good understanding of the product range to enable product advice and support
* Identifying opportunities to up sell products
* Providing details of current offers and promotions to customers
* Liaising with the marketing department for outbound campaigns/offers and website queries
* Liaising with Area Sales Managers on a daily basis regarding customer requirements and potential sales opportunities
* Management of a regional area alongside the Area Sales Manager
* Providing product information and data sheets

Skills & experience required:

* Ability to fluently speak and read both English and German
* Previous experience of a fast-paced Sales & Customer Service centre
* Competent with Microsoft Office
* Team player with a proactive approach
* Excellent communication skills both written and verbal
* Able to work under pressure & working to strict deadlines
* Ability to work on own initiative as well as part of a team
* Experience with Sage systems would be advantageous

If you would like to be considered for this role please apply now.

Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.

We have ongoing requirements for individuals who are interested in sales roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, etc. Please contact us for more details.

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