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Service Centre Consultant

Location: Dorset, South West
Salary: £8.22 per hour

Service Centre Consultant

Location: Bournemouth

Pay: £8.22 per hour

Our client is looking for candidates with excellent administrative and written communication skills. You will be required to provide efficient and accurate policy processing to support the Customer Services and Sales departments.

Main responsibilities will include:

* Service sales activity and customer correspondence queries in a professional, courteous and competent manner via all channels including post, email, telephone and web.
* Meet and exceed customers' policy servicing requirements at first point of contact.
* Resolve customer queries and dissatisfaction and correctly advise and resolve underwriting and policy queries.

To be succesful in this role, you need to be:

* Results Driven
* Customer focused
* Communication skills - able to use excellent verbal & written communication skills to respond to customer queries.
* Attention to detail - to be able to accurately gather and key information on customer contacts and transactions whilst following company procedures.
* Computer literate - Telephony and system skills, including use of policy administration systems and Microsoft office software including Word and Excel.
* Typing/data input skills

This role is an immediate start, so apply today to be considered for the role.

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