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Head of Customer Service

Location: Dorset, South West
Salary: £50,000.00 per annum

Immediate Start, Great Benefits, Package

Up to £50,000 per annum (DOE) + Benefits + Parking



Who on Earth are we?

We are a team, first and foremost. We strive to be at the forefront of customer service,

technological improvement and create market leading products.

We built the number one ranked specialist insurance site, one of the most comprehensive

repair networks in the UK and cutting-edge product technology to ensure we remain market

leaders.



Who do we want?

We are looking for a talented Head of Customer Services to augment the growing team. A

successful candidate would possess technical skill, be enthusiastic and be able to get along

with a variety of personalities. Driven, hardworking and the ability to excel in the position

are a prerequisite.



The successful candidate will have ten years or more management experience with

knowledge of customers services, claims and complaints handling. They should also have

experience at both the corporate level and SME. Our new head will be available for team

building nights out/weekends on a regular basis.



Responsibilities

* Coordinate and manage our admin, telephony and claims teams to maintain and improve our systems, structure, processes and customer facing sites to ensure we remain leaders in our field.
* The capacity to think outside the specification given by the business to foresee future commercial needs during project planning.
* You will be required to structure progress the team with individual performance reviews, professional development plans and reporting to upper management on team and project progress.
* Liaise with three supporting supervisors to deliver outstanding customer satisfaction results.

Skills Needed

* 10+ Years managerial experience
* Project management skills
* Customer service, complaints and claim handling expertise
* Fraud handling knowledge
* Master of Excel
* Team building fineness

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