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Sales Support and Sourcing Coordinator

Location: Dorset, South West
Salary: £18,500.00 per annum

Sales Support and Sourcing Coordinator

Verwood, Dorset

Salary: £18,500

Hours: Monday - Friday 8:30am - 5pm/9am - 5:30pm

Our client is a B2B retailer selling a large variety of products. They are currently looking for a highly organized and confident individual with previous experience in a similar role to join their Sales Support and Sourcing Team.

Responsibilities & Tasks:

* Provide excellent customer service and support for the Internal Account Managers and support for the Contact Centre
* Manage daily work load via claim management system
* Manage inbox
* Action standard quote requests within 2 hour SLA
* Deal with requests from customers and Internal Account Managers
* Contacting suppliers with sourcing requests
* Dealing with suppliers for price support
* Web Chat
* Answering general customer product queries
* Taking inbound customer calls at busy times
* Order processing to support the Inbound Sales team
* Any additional ad-hoc tasks as required

Skills Required:

* The ability to work well within the team environment
* Ability to work under pressure with an ever changing work load;
* Exceptional ability to prioritize workload
* Proficient in EXCEL, WORD, OUTLOOK
* Confident and professional telephone manner
* Negotiation skills - selling and buying
* Knowledge and understanding of commercial trading
* Communicate clearly in writing
* Communicate effectively at all levels
* Have a 'can-do' positive attitude and a commitment to help colleagues when necessary.
* Attention to detail, accuracy and flexibility to provide a professional customer service;
* Initiative and ownership of customer problems.

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