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Customer Service Advisor

Location: Dorset, South West
Salary: £16,648.00 per annum

Customer Service Advisor - Insurance Claims

Location: Bournemouth, Dorset

Contract: Permanent

Hours: Varying shifts, 8am - 8pm, some weekend work involved

Salary: £16,648k per annum + Benefits + language allowance if necessary

Our client is one of the world's leading providers within their sector and are now looking for a Customer Service Advisor to join their vibrant and friendly team.


* Receive in-coming correspondence and calls from customers, clients and brokers relating to insurance claims
* Ensure all relevant information is captured and updated on the system for each customer
* Interpretation and application of policy wordings to specific claim scenarios
* Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
* Liaise with 3rd parties in relation to resolving queries and process claims
* Ensure all documentation relating to a case is attained and uploaded both timely and accurately
* Input data to the claims management system

Experience & Skills

* Previous experience of working in an insurance claims environment would highly desirable, however candidates with a professional phone manner, customer service experience and are comfortable with numbers will also be considered
* An ability to stay calm, confident and focussed while handling high numbers of incoming calls
* The ability to reassure others and display high levels of empathy
* A passion for helping other people who are distressed or anxious
* Competent at using complex computer systems (training for our clients system fully provided)
* Numerate and able to understand and process information quickly
* Literate with the ability to tailor communication suitable for the appropriate audience
* High levels of attention to detail
* Driving licence and own car is ideal due to our clients location.

Successful candidates will progress through a comprehensive training programme and our client actively encourages career progression and provide ongoing training.

Our client offers a great benefits package that includes:

* Comprehensive training (10 week structured course)
* Free annual travel insurance (subject to qualifying criteria)
* Contributory pension scheme
* Salary supplements for using an additional language
* 20 days holiday a year, plus 8 days bank holiday.
* Eye care vouchers
* Childcare vouchers
* Bonus scheme
* Cycle to work scheme

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