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Customer Experience Consultant (German Speaking Essential)

Location: Hampshire, South East
Salary: £20,910.00 per annum

Customer Experience Consultant (German Speaking Essential)

Salary: £20,910 per annum

Location: Ringwood, Hampshire

Hours: 40 hours per week Monday - Friday

Our client is a highly reputable employer based in Ringwood, Hampshire. They are currently looking for enthusiastic and professional individuals to join their successful team. You must have excellent written and verbal communication skills in both English and German.

As a Customer Experience Consultant, the role includes:

* Takes responsibility for providing upwards feedback
* Builds and develops relationships with internal / external contacts
* Actively seeks to share information in order to improve quality performance
* Helps manage others work and provides guidance / input to colleagues in decision making
* Helps brief others on particular business requirements
* Contributes to the development of new solutions to meet business needs
* Supports and coaches others to develop their knowledge of the business
* Plans and manages workload
* Analyses performance issues and helps to resolve problems
* Demonstrates an accurate and up to date knowledge of performance
* Able to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
* Focus on customer to deliver the FCA guidelines and fundamentals of the call our client requires. At all points making sure customers are treated fairly.

Our client offers great benefits, including:

* IIP Accredited Employer
* BUPA Life Insurance Scheme
* Cycle To Work Scheme
* Childcare Vouchers
* Dentist scheme
* Eye test vouchers
* Excellent onsite training and induction
* Staff room with complementary refreshments
* Corporate discounts, including hairdressing, gym membership, restaurants and bars
* Involvement with local charities and fundraising days/events
* NVQ qualifications
* Limited free car parking

So if you have what it takes and want to be part of a company who look after you, apply today.

We also have ongoing requirements for individuals who are interested in sales roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, etc. Please contact us for more details.

(Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.)

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