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Italian Speaking Customer Experience Consultant

Location: Hampshire, South East
Salary: £19,865.00 per annum

Italian Speaking Customer Experience Consultant



Salary: £19,865 per annum



Location: Ringwood, Hampshire



Hours: 40 hours per week Monday - Friday



Our client is a highly reputable employer based in Ringwood, Hampshire. They are currently looking for enthusiastic and professional individuals to join their successful team.



As a Customer Experience Consultant, the role includes:



* Responding to customer queries and complaints via email or letter in both English and Italian.

* Building and developing relationships with customers
* Planning and managing workload
* Establishing rapport with customers/prospects through the use of approachability, empathy, addressing the customer by name & intelligent questioning
* Focussing on customers to deliver the FCA guidelines and fundamentals of the call the client requires. At all points making sure customers are treated fairly.
* Assimilating, relaying & providing information whilst paying close attention to detail
* Remaining positive, courteous & professional at all times
* Communicating and empathising with a real willingness to help
* Staying focused and controlled, ensuring all core elements are addressed methodically.



Our client offers great benefits, including:



* IIP Accredited Employer
* BUPA Life Insurance Scheme
* Cycle To Work Scheme
* Childcare Vouchers
* Dentist scheme
* Eye test vouchers
* Excellent onsite training and induction
* Staff room with complementary refreshments
* Corporate discounts, including hairdressing, gym membership, restaurants and bars
* Involvement with local charities and fundraising days/events
* NVQ qualifications
* Limited free car parking



So if you have what it takes and want to be part of a company who look after you, apply today.



We also have ongoing requirements for individuals who are interested in sales roles, including Customer Service Advisor, Telemarketing Executive, Customer Care Associate, etc. Please contact us for more details.

(Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.)

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