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OEM Product Support

Location: Hampshire, South East
Salary: £30,000.00 per annum

We are recruiting on behalf of an established manufacturing company for a Product Support Engineer to join their team. The purpose of the role is to be responsible for the introduction and day to day management of OEM products within the company portfolio.

The role will involve:

* Liaising with customers and other departments on product development and product changes
* Scheduling and timely completion of testing activities
* Providing first line customer support
* Assisting with fault investigations
* Assisting design teams
* Developing test protocols
* Conducting performance and product lift testing
* Creating reports
* Facilitating product certification and re-certification process (CE, EMC and global regulatory requirements)
* Create and manage technical documents, parts lists and user instructions
* BOM creation and maintenance

Required skills and experience:

* Experience working within a new production introduction (NPI) and support role
* Knowledge of manufacturing and assembly processes
* Knowledge of product certification process and requirements
* Excellent communication and IT literate
* Able to work to deadline and under pressure
* Qualified to at least HNC / HND level in a relevant subject

Due to the large volume of applications we receive we are only able to respond to successful candidates, if you have not heard from us within 7 days unfortunately you have not been successful on this occasion.

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