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French Speaking Customer Consultant

Location: Hampshire, South East
Salary: £22,500.00 per annum

Customer Experience Consultant (French Speaking)

Salary: Up to £22,500 per annum

Hours: Monday - Friday - 40 hours per week

Location: Ringwood, Hampshire

Our client is a highly successful and reputable employer based in Ringwood, Hampshiire. They are currently looking for French speaking customer service professionals to join their busy team.

As a French Customer Experience Consultant, you will be required to deal with customers both in French and English. The main responsibilities of the role include:

* Quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
* Assimilate, relay & provide information whilst paying close attention to detail
* Respond to customer queries and complaints via email or letter in both English and French.
* Remain positive, courteous & professional at all times
* Focus on customer to deliver the FCA guidelines and fundamentals of the call our client requires. At all points making sure customers are treated fairly.
* Communicate and empathise and a real willingness to help.

In return for your hard work, our client offers excellent benefits, including but not limited to:

* BUPA Life Insurance Scheme
* Childcare Vouchers
* Dentist scheme
* Eye test vouchers
* Excellent onsite training and induction
* Staff room with complementary refreshments
* Corporate discounts, including hairdressing, gym membership, restaurants and bars
* Monthly dress down days
* Involvement with local charities and fundraising days/events
* Specific benefits on campaigns you work on including discounts, incentives and prizes.
* Recommend a friend scheme paid reward
* NVQ qualifications
* Limited free car parking

So if you are looking to progress your career within a customer focussed role and are able to speak fluent French, then apply today.

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