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Multilingual Customer Complaint Executive

Location: Hampshire, South East
Salary: £22,500.00 per annum

Multilingual Customer Complaint Executive

Salary: £22,500 per annum, plus bonus

Hours: Monday - Friday 40 hours per week

Location: Ringwood, Hampshire

Our client is an outsourcing company based in Ringwood, Hampshire. They deal with a variety of different campaigns from insurance to chocolate products. They are currently looking for professional multilingual individuals to join an insurance campaign.

Is your native language either French, German, Italian or Spanish? And do you have excellent written and verbal English communication skills? If so, then this role could be for you!

Our client provides excellent training in order for you to deliver an exceptional level of customer experience for all customers, focussed on fair customer outcomes.

The main purpose of the role is:

* Demonstrate a genuine understanding of customer's needs.
* Provide a smooth and efficient service to all customers that have raised a complaint in both English and country of origin (one of German, French, Spanish or Italian).
* Show respect to all customers.
* Provide a high level of customer care in a professional manner and adapting style to deal with all types of callers and customers.
* Maintain and update computer records accurately.
* Handle all customer complaints as per the FCA guidelines for responses.
* Be clear and to the point in your written communication.
* Quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
* Ability to remain positive, courteous & professional at all times
* Ability to communicate and empathise and a real willingness to help.
* Ability to respond, when required, to customer service queries and complaints via phone, email or letter in both English and country of origin.

So if you have excellent customer service skills and able to speak English and either French, German, Spanish or Italian, then apply today!

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